OEMs: Blockers and Breakthroughs
Listen to industry experts discuss topics in the manufacturing industry with a focus on the right-to-repair movement, parts identification, data management and sales processes.
Episodes
14 episodes
Trends and Predictions: What 2025 Holds for Manufacturing Aftersales
Welcome to Season 2 of OEMs: Blockers and Breakthroughs! In this opening episode, Sam Burgess, CEO of Partful, and Rob ...
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Season 2
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Episode 1
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29:07
The Dos and Don’ts of OEM Aftersales Management with Tony Byrne
In this episode, we’re joined by Tony Byrne, an aftersales specialist and leader in the automotive industry. With experience at Synergy, Lotus Cars, and now as the Owner o...
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Season 1
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Episode 13
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46:18
Behind the Scenes of Partful 2.0 with Automated 3D Catalogs and Faster Aftersales
Our new platform is here! Partful 2.0 is our latest platform iteration, set to transform how OEMs create, manage, and update their parts catalogs. Partful 2.0 enables OEMs to streamline their aftersales processes by leveraging ex...
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Season 1
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Episode 12
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29:40
Solving BoM Challenges and Helping OEMs Build a Better Future
In this episode, we look at the critical role that Bill of Materials (BoM) management plays in the success of OEM businesses. With insights from Carl Kenyon, a manufacturing industry expert, and Clare Cormican, a product manager at Part...
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Season 1
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Episode 11
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36:14
Increasing Aftersales Knowledge and Access to Parts Data with Kolpak
In this episode, we explore how Kolpak is revolutionizing customer experience by enhancing aftersales knowledge and streamlining access to parts data. Hear from Jay Maiden, Director of Service at Kolpak, about his comprehensive tra...
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Season 1
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Episode 10
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19:29
The Increasing Need for Real-Time Integration with ERP and PLM
Engineering and manufacturing aftersales services often suffer from disconnection and silos, hindering effective collaboration and data sharing. In this episode, we explore the reasons behind this fragmentation and discuss how real...
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Season 1
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Episode 9
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34:54
Aftersales Service Boosts Customer Experience with Triangle Tube
In this episode, we explore how Triangle Tube revolutionized its aftersales service to boost customer satisfaction. Discover the game-changing impact of 3D interactive technology on customer and dealer experiences.Join our hosts, Tanya T...
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Season 1
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Episode 8
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28:38
Connected Digital Thread for Lower and Mid-market OEMs
In this episode, we're exploring the world of digital threads and their pivotal role for small and mid-sized OEMs.Jos Voskuil, a renowned PLM expert and coach joins us in this episode to shed light on the importance of a connected digita...
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Season 1
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Episode 7
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45:03
Why does it cost more to support than to manufacture for OEMs?
Why does supportability cost so much for OEMs? In this episode, reunited colleagues, Sam Burgess and Carl Kenyon discuss the challenges OEMs face, drawing from their experience in the specialist vehicles manufacturing sector.
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Season 1
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Episode 6
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42:34
Establishing Aftersales Digital Thread
In this episode, join hosts Tanya Tran and Sam Burgess as they dissect the persistent headache of parts data for OEM teams worldwide. Delving into the root causes of data inconsistencies and engineering and aftersales team challeng...
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Season 1
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Episode 5
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29:17
Outdated Tech damages your bottom line, OEMs!
In this episode, we delve into the world of manufacturing aftersales, exposing the detrimental impact of outdated technologies and processes on OEMs' growth. We welcome two new guests to the show from Quotebeam: CEO Roman Piszcz an...
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Season 1
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Episode 4
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1:21:27
The Data Elephant
Join the chat with our data guru—Parris Hall alongside your hosts, Sam Burgess, and Tanya Tran, as they unravel the quirks and challenges in the world of aftersales and data management. In this episode, we uncover the struggles and ...
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Season 1
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Episode 3
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34:40
The Pains of After Sales Customers
We're spilling the beans on the OEMs biggest secrets and how they're shaping the after sales experience. Join us as we dive deep into topics like the importance of nailing down parts identification. You'll hear stories that range fr...
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Season 1
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Episode 2
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43:39